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ITIL 4 Foundation Exam Sample Questions (Q202-Q207):

NEW QUESTION # 202
What is described by the service value system?

A. Services based on one or more products, designed to address needs of a target consumer group
B. Joint activities performed by a service provider and a service consumer to ensure continual value
co-creation
C. How all the components and activities of the organization work together as a system to enable value
creation
D. How to apply the systems approach of the guiding principle think and work holistically

Answer: C

NEW QUESTION # 203
Which practice provides visibility of the organization's services by capturing and reporting on service performance?

A. Service configuration management
B. Service desk
C. Service level management
D. Service request management

Answer: C

NEW QUESTION # 204
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A. 1 and 4
B. 2 and 3
C. 3 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 205
Which practice has a purpose that includes aligning the organization's practices and services with changing
business needs?

A. Relationship management
B. Service configuration management
C. Continual improvement
D. Service level management

Answer: C

NEW QUESTION # 206
Which activity is part of the 'continual improvement practice?

A. Identifying the cause unplanned interruptions to service.
B. Prioritizing and creating business cases for improvement initiatives.
C. Improving relationships with and between stakeholders.
D. handing compliments and complaints from user to identify improvements.

Answer: B

NEW QUESTION # 207
......

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